Our COVID-19 guidelines
• DO NOT ENTER IF – you have any signs of Corona Virus or feel unwell
• ONLY STAND – In the waiting area marked on the floor until instructed otherwise
• YOU MUST – sanitise your hands as soon as you enter
• BE MINDFUL – of high contact areas, we have marked them with a RED DOT
FUN – Before you read on, we fully appreciate that this might feel a bit daunting (it does for us) but once you get the hang of it, it’s all pretty simple and mostly common sense. So please don’t get caught up too much in the rules – remember you’re here to have a great time, have some great food, good conversation and to enjoy yourself and relax. Behind safety, that’s our number one priority.
FACE MASKS – It is now mandatory that you wear a face coverings everywhere within the restaurant except at your table – this includes going to the toilet.
TOILET – Our toilet is situated on the FIRST FLOOR, turn left as you get to the top of the stairs – Follow the process in place and remember to wear your face covering.
ORDERS – Your menus double up as your dessert menu, so once you have your starter/main please fold them and leave them neatly on your table.
SERVICE – We are trying to minimise communication/table contact as much as practical, but this doesn’t mean you can’t ask us questions – we are here to help, please use us for everything you need.
DRINKS – Wine menus are on your table, anything else just ask.
RED DOTS – You will see random red dots situated all round the restaurant, these dots represent high risk contact areas. Please avoid, when safe to do so, contact.
NOTE: These are areas that are cleaned frequently.
CHILDREN – Must not be allowed to wonder the restaurant & must not be left alone.
TABLES – Please support the waiting staff with plates, glasses, cutlery, etc by making it easy to remove, ideally if you can put anything that is finished at the end of the table / in one easy access area on the table – We don’t want to be at your table for anymore than a few moments at a time.
BAR – This area is currently out of bounds, please do not stand or loiter here.
PAYMENT – Please only pay at the table and preferably with card / contactless.
TIME – Due to the current situation we have had to reduce the amount of time allotted to customers at their tables, this is to allow the table to be properly sanitised before and after use. If we are able to we will allow you more time at the table but this will be done on a case by case basis, in any event we hope you will support us in any decision.
CURFEW – We are now required by law to ensure all customers have left and the doors are closed by 10pm. To ensure this is adhered to all customers bills will be placed on the table by 9.45pm and all paid by 9.55pm (latest) thus allowing 5 minutes to get your belongings together and leave – this can put us in an awkward position, so please know it is nothing personal 🙂
Our Covid-19 mission statement
For a customer with Corona Virus (obviously unbeknown to them or us) to:
enter the restaurant, dine with us, drink, use the water closet, pay & leave and there be NO risk of passing on any infection!
A note from the owner
First of all, let me say a massive thank you for dining here and supporting us in this unprecedented time.
Your support branches way further than just this restaurant, we have a network of local suppliers and so by supporting us you are in turn supporting them, some really good people, so thank you from all of us and for keeping us in business.
We have reviewed government guidelines, undertaken risk assessments and have had multiple team meetings and discussions. As a result of the steps we have taken we believe that are now exceptional in controlling the virus within the restaurant and keeping you safe.
For us to have achieved this though, there has had to be some changes and so we hope that you will join us in supporting and embracing these changes and supporting the processes we have put in place.
Please remember, that this is not just about you, this is about our families, our friends, our friend’s families, our work colleagues and the network around all these people.
A second spike could potentially be catastrophic for this restaurant and all the people we employ, so
please do your bit, to help us do ours.
Now stop reading this, familiarise yourself with everything and then focus on having a bloody good time, you deserve it!
Rob, Lou, Rich & the team